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1.) A listing says that we sell 10 bows of the same color for 6.95. Is there any way to get 10 bows with a mix of colors for the same price?
2.) The tracking information for my order shows that a label was printed, but the USPS website shows that the package has not been received by the post office. When do you plan on shipping my order?
3.) How do I form a pull bow?
4.) Do you make custom color combinations?
5.) What is the difference between pre-notched and pull bows?
6.) I just purchased white bows, but would like to change the color to red. Can I change the color without cancelling the order?
7.) I just purchased an item and paid through PayPal. I realized that my address is outdated and would like to ship to a new address.
8.) Do you offer discounts on large quantity orders?
9.) Does your emerald clover green match David’s Bridal clover green?
10.) Can you overnight ship my order?
11.) My wedding is in less than a week, will my order arrive on time?


1.) A listing says that we sell 10 bows of the same color for 6.95. Is there any way to get 10 bows with a mix of colors for the same price?
Our prices are quantity based and a high cost of labor prevents us from facilitating these requests without an additional fee. However, we do offer variety packs of select colors and prints. Please check in the size category that you are looking for.

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2.) The tracking information for my order shows that a label was printed, but the USPS website shows that the package has not been received by the post office. When do you plan on shipping my order?
Unless otherwise stated, all orders are shipped either the same or next business day after an order has been processed. Please regularly check your tracking info at the USPS website as updates may be delayed.

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3.) How do I form a pull bow?
Forming a pull bow is a quick process that takes seconds. Instructions are included with each order. You can also view our instructional video on youtube by searching username "formthebow".

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4.) Do you make custom color combinations?
We make custom bows in the following styles and sizes: 9” pre-notched bows, 9” striped pull bows, and 16" ready to hang bows. Please refer to our listings for these products and check item descriptions. Contact us to check availability of colors prior to placing your order.

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5.) What is the difference between pre-notched and pull bows?
In short, pull bows form automatically by pulling on two inner strings, while pre-notched bows require fluffing 1 loop at a time. Pull bows are imported and therefore the selection is limited to our current stock. Pre-notched bows are made with domestic ribbon, allowing us to offer a wider selection. To get a better idea, you can view our videos on youtube by searching username "formthebow".

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6.) I just purchased white bows, but would like to change the color to red. Can I change the color without cancelling the order?
You can substitute a color if your order has not been shipped yet by contacting us with your alternate color selection. Please be advised that this may delay shipment for an additional day.

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7.) I just purchased an item and paid through PayPal. I realized that my address is outdated and would like to ship to a new address.
Unfortunately we can only ship to the address stated in PayPal’s transaction details page. Please contact us to cancel the order and issue a refund. You can then place your order again after updating your PayPal account with the correct address.

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8.) Do you offer discounts on large quantity orders?
We offer a variety of discounts starting with a minimum order of 50 bows. While we have some discounted listings already in our store, we do have plenty more that we can offer. Please email us your request before purchasing. We can set up a custom listing for you.

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9.) Does your emerald clover green match David’s Bridal clover green?
Most of our colors, including clover green, can be successfully matched with various brand name dresses. However the same colors can appear different on different materials depending on the fabric material, thickness, and composition. To ensure that our color matches yours, we recommend ordering ribbon swatches from us. Please order ribbon swatches (up to 5 colors) by sending us a self-addressed stamped envelope. Please state the color, size, and style of bow that you would like to purchase because different ribbons may be used for different sizes and styles.

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10.) Can you overnight ship my order?
Yes, subject to availability, we can overnight your shipment when the order is received by 12:00 P.M. Pacific Standard Time. We use USPS Express Mail to overnight packages. You can check Express Mail rates on USPS’s website or by contacting us.

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11.) My wedding is in less than a week, will my order arrive on time?
For situations that require prompt delivery, we suggest using USPS Express Mail. USPS only guarantees delivery dates with Express Mail.

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Last Updated: 18 May 2017 14:15:55 PDT home  |  about  |  terms  |  contact
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